Website Terms & Conditions
Alt-Fest is organised by Alt-Fest Ltd, with registered offices at 145-157 St John Street, London, England EC1V 4PW. Company Number: 08242282
VAT Number: 161 9211 25
Your use of this website and any service contained within constitutes acceptance of these Terms & Conditions.
The material available on this website is designed to provide general information only.
We strive to ensure all information on our site is accurate and up to date. However, the contents of the site are naturally subject to change so we cannot always guarantee the accuracy of all information on the site. You are responsible for checking the accuracy of relevant facts and opinions given on the site before entering into any commitment based upon them. The information provided on this site does not constitute legal or other professional advice.
Unfortunately we cannot guarantee that your use of this site will be free from error and/or uninterrupted. We take no responsibility or liability, so far as legally possible, for any damages including, but not limited to:
Indirect or consequential damages, damages for loss of opportunity or chance
any damages arising from use or loss of use, data, or profits, whether in action of contract, negligence or other tortious action, arising out of, or in connection with, any information on the site or any other websites or the use thereof.
The Website is provided on an "as is" and "as available" basis without any representation or endorsement. Unless specified in separate terms and conditions relating to a particular product or service, we make no warranties of any kind, whether express or implied, in relation to the Website, or products or services offered on the Website whether by us or on our behalf (including free software downloads) including but not limited to, implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security, accuracy, condition or completeness, or any implied warranty arising from course of dealing or usage or trade.
We have done our best to ensure this site is free from viruses. However, we cannot always guarantee this. You are responsible for installing adequate and up to date virus-checking software on your computer. We take no responsibility or liability, so far as legally possible, for any viruses or any other computer code, files or programs designed to interrupt, restrict, destroy, limit the functionality of or compromise the integrity of any computer software or hardware; or telecommunications equipment or other material which may be transmitted with or as part of the site.
Third party links
Please note that the organisers of Alt-Fest cannot be held responsible for the contents of any pages referenced by an external link.
The privacy statement contained in these pages covers the services provided by the Alt-Fest website.
The Data Controller for this website is the Data Protection Officer, Alt-Fest Ltd. The purpose of the privacy statement is to inform users of this website, which is managed by the organisers of Alt-Fest, about:
What information is collected about them when they visit this site
How this information is used
If this information is disclosed
The ways in which we protect users' privacy.
Alt-Fest gathers information from users of this website automatically and when you decide to provide us with information, for example when you complete a form or email us on alt-fest.com. Alt-Fest values your privacy and does not share this data with ANY third parties. By registering on this site you will periodically receive the Alt-Fest newsletter, this contains an unsubscribe link/button which will remove you permanently from receiving any further newsletters from Alt-Fest.
Information Confidentiality and Security
Any information you provide will be held securely and in accordance with the Data Protection Act 1998.
Your personal details will not normally be disclosed to third parties. In some circumstances however we may need to disclose your personal details to a third party so that they can provide a service you have requested, or fulfil a request for information. An example of this would be information supplied to Ticketlogic for a ticket sale or ticket sale registration. Data for ticket sales is held on the Tickelogic data base via their public site www.clubtickets.com.
Any information about you that we pass to a third party will be held securely by that party, in accordance with the Data Protection Act 1998, and used only to provide the services or information you have requested.
You have a right to request a copy of your personal details at any time to check the accuracy of the information held. If you wish to do this, please email:
Information we collect from visitors
We may collect several kinds of information from visitors to Alt-Fest website depending on which part of the site being visited: feedback, comments, forum posts, email enquiries, email addresses, site usage information and personal details such as your name and postal details if you sign up for newsletters.
Newsletter and update services sign up
If you sign up to receive newsletter or updates we will use the information you give us to provide the service(s) you have requested. We may occasionally contact subscribers to help us evaluate and improve the service that we offer.
If you have used an on-line form on the Alt-Fest web site to sign up for an update or newsletter service, you can correct, update or remove any personally identifiable information directly, via our Contact form. If you sign up for a subscription service, we will hold the information you have provided for as long as you require access to the service requested. If you inform us that you wish to cancel a subscription we will remove you from our mailing list.
Log files and site mapping enable us to record visitorsâ€™ use of the site. The Alt-Fest organisers save log file information from all our visitors, which we may use to make improvements to the layout of the site and to the information in it, based on the way that visitors move around it. Log files do not contain any personal information about you.
Ticketing and Pricing:
Product Pricing and Title
- We make every effort to ensure that the pricing displayed on our website is correct. However, if an error in pricing is found we reserve the right to either cancel your order or contact you to arrange payment of any extra sum due or refund any over-payment made by you (as applicable). The processing of an order can be cancelled or corrected by us at anytime up until the doors opening on the day of the event.
- We reserve the right to alter all ticket pricing without notice.
- Title in any products ordered from us does not pass to you, the purchaser until we have received and processed a valid payment, and that payment has been made into our own bank account.
Your Ticket/purchase Order
- When you place an order on the Alt-Fest site, this order is processed by our ticketing partner/agent Clubtickets (Ticketlogic) you will automatically receive a confirmation email from them to confirm your order has been received. Your order constitutes an offer made to us to purchase the tickets specified in the order.
- Your offer is only accepted by us once Clubtickets emailed with your confirmation.
- Items not included within the dispatch email are not included in the order and contract between you and us.
- We reserve the right to delay or refuse orders where a transaction contains incomplete details or details that cannot be verified or where fraud is suspected.
- If we are unable to reasonably ascertain these details or resolve these issues a full refund will be made against the card used at the time of purchase. No other form of refund or credit will be offered nor will a refund be made to any third party card or account.
Cancellation Rights and Refunds
Tickets cannot be exchanged or refunded after purchase, unless the event is cancelled or postponed. Please also refer to the Clubtickets Purchase Policy.
Artists and billed attractions may be subject to change.
Customer Complaints (ticketing)
Events outside our control
Clubtickets and Alt-Fest shall not be liable for delay or failure to perform any obligation under these Terms & Conditions if the delay or failure is caused by any circumstances beyond our reasonable control, including, but not limited to, acts of god, war, civil disorder or industrial dispute.
Copyright & Ownership
These Terms & Conditions shall be interpreted, construed and enforced in accordance with English law and shall be subject to the exclusive jurisdiction of the English Courts.
Your statutory rights are unaffected.